SACRAMENTO, Calif. — Covered California™ and the Department of Health Care Services released updated numbers showing that consumer interest in the agency’s health insurance marketplace and Medi-Cal remains strong. The number of enrollment applications started continues to increase from 1,064,872 on Dec. 29 to 1,157,798 through Jan. 4.
Data in this release is updated and posted every Tuesday on CoveredCA.com.
Total enrollment during December is scheduled for release in January.
Weekly Report | Dec. 29-Jan.4 |
Unique visits to CoveredCA.com | 551,883 |
Total call volume | 65,206 |
Average wait time | 45:47 |
Average handling time | 19:45 |
Enrollment Assistance | Certified | Certification |
Enrollment Entities | 663 | 84 |
Enrollment Counselors | 3,311 | 2,782 |
Insurance Agents | 9,622 | 10,670 |
County Eligibility Workers* | 10,725 |
|
Total | 24,321 | 13,536 |
*Trained by Covered California and authorized to use the agency’s enrollment system. | ||
About Covered California
Covered California is the state’s marketplace for the federal Patient Protection and Affordable Care Act. Covered California, in partnership with the California Department of Health Care Services, was charged with creating a new health insurance marketplace in which individuals and small businesses can get access to affordable health insurance plans. With coverage starting in 2014, Covered California helps individuals determine whether they are eligible for premium assistance that is available on a sliding-scale basis to reduce insurance costs or whether they are eligible for low-cost or no-cost Medi-Cal. Consumers can then compare health insurance plans and choose the plan that works best for their health needs and budget. Small businesses can purchase competitively priced health insurance plans and offer their employees the ability to choose from an array of plans and may qualify for federal tax credits.
Covered California is an independent part of the state government whose job is to make the new market work for California’s consumers. It is overseen by a five-member board appointed by the Governor and the Legislature. For more information on Covered California, please visit www.CoveredCA.com.
About the Department of Health Care Services
The Department of Health Care Services (DHCS) works to preserve and improve the physical and mental health of all Californians. DHCS provides health care services for more than 8.5 million Californians through Medi-Cal, including medical, dental, mental health, substance use treatment services and long-term services and supports. This is accomplished through an investment of approximately $70 billion annually in public funds for the care of low-income families, children, pregnant women, seniors and persons with disabilities. DHCS focuses on delivering quality, effective services primarily through the more coordinated systems of care provided by 21 Medi-Cal managed care plans located in all of California’s 58 counties. For more information about DHCS, please visit www.dhcs.ca.gov.
