SMUD urges customers to be on the lookout for scammers claiming to represent SMUD and threatening disconnection if immediate payments are not made.

A common scam currently being used works like this:

·   Scammers contact a customer — sometimes from a phone number that appears to be SMUD’s customer service number — and threaten disconnection if a payment is not made immediately via a pre-paid debit card, often at a pay station such as CVS or Safeway stores (not authorized SMUD pay stations). Some scammers have even asked for a cash payment to be made in person at a public location.

·   The scammer demands that the customer call back a non-SMUD number with payment details. 

·   When the customer calls the number, it is answered with a recording of SMUD’s phone-based customer service menu.

·   When the customer chooses a menu option, the call will go to voicemail or will be answered by a scammer posing as a SMUD employee.

Please note that SMUD representatives will never call a customer and direct them to a non-SMUD payment facility or require a specific method of payment such as cash, wire payment or money card.

A list of authorized SMUD pay stations can be viewed by visiting SMUD.org/Pay. The following are not SMUD authorized pay stations: CVS, RiteAid, Walgreens and Safeway. Also, SMUD does not accept payment via Green Dot, Money Pak, MoneyGram or Reloadit.

If customers receive a suspicious call, SMUD asks them to ask for a name and number, then hang up and call SMUD at one of the following published numbers:

Residential customers: 1-888-742-SMUD (7683)

Business customers: 1-877-622-SMUD (7683)

Customers can also email SMUD at scamreporting@smud.org with the same information.

To learn more about how to protect yourself from fraud, visit SMUD.org/Scam.

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