Yana Paskova for The New York Times
It’s a bewildering irony to leave a hair salon looking worse than when you arrived.
“It’s when you put your hair in a bun after you get it done and say to yourself: ‘Did she even use a flat iron? It’s still so puffy,’” said Jihan Thompson, a former magazine editor and a founder of the beauty booking app Swivel. “So many times I’ve left the salon feeling like I wasted my money.”
Ms. Thompson and her longtime friend Jennifer Lambert introduced their app to digitize the hair salon vetting process for black and Hispanic women, a group largely ignored by the beauty app craze.
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