In response to the ongoing COVID-19 pandemic and growing economic challenges, SMUD announced it will extend the suspension of disconnecting power due to non-payment for residential and commercial customers through June 30, 2021, at the earliest.
“We stand by our community during these tough times,” said SMUD CEO and General Manager Paul Lau. “This prolonged pandemic has put a strain on our local economy and we’re committed to ensuring that ALL customers have safe and reliable power as we work through these unprecedented times.”
The suspension of power disconnection due to non-payment began March 13, 2020 and will last through June 30, 2021, at the earliest, as SMUD continues to monitor the evolving situation.
Customers who are behind on payment will still owe SMUD for service, they will just not lose power at this time. Customers are encouraged to contact SMUD to make payment arrangements or to enquire about energy assistance rates and other programs.
Since March, SMUD has suspended power shutoffs for non-payment and late fees, as well as adjusted its low-income rate so more people can qualify. SMUD is also offering flexible payment arrangement options.
In the midst of this COVID-19 pandemic, SMUD has taken a number of actions to keep its employees and the community safe. As an essential service provider, SMUD is proactively minimizing risk to employees to ensure reliable electric service and is asking the public to abide by the social distancing guidelines and not approach work crews. Their safety and well-being is key to keeping our community powered, so please thank them from afar. For information about our continued efforts, please visitsmud.org/HeretoHelp,
